PRIVACY POLICY
This Privacy Policy explains how Wild Ones collects, uses, stores, shares, and protects information when you use Wild Ones, Wild Ones Evolution, our websites, game servers, applications, community features, and related services (collectively, the "Service").
The Service is operated by Kaido Indie Studio, referred to as "Wild Ones", "we", "us", or "our".
For privacy questions or requests, contact:
support@wildones.app
1. INFORMATION WE COLLECT
1.1 ACCOUNT INFORMATION
When you create or use an account, we may process information such as:
• Username.
• Email address.
• Account or player identifier.
• Authentication credentials or securely processed password information.
• Account tokens and session identifiers.
• Linked Google, Steam, Discord, or other platform identifiers.
• Beta or access-code information.
Where you use a third-party login provider, we receive only information made available to us according to the authorization you grant and that provider's policies.
1.2 PROFILE AND GAMEPLAY INFORMATION
We process information necessary to operate your Wild Ones account and game progression, including:
• Player name and ID.
• Profile image and banner.
• Pets.
• Weapons.
• Cosmetics.
• Accessories.
• Inventory.
• Levels and experience.
• Wins.
• Losses.
• Kills.
• Deaths.
• Streaks.
• Other gameplay statistics.
• Gold balances.
• Treat balances.
• Bunny Coin balances.
• Missions.
• Rewards.
• Battle Pass progress.
• Gifts.
• Entitlements.
• Matchmaking information.
• Game-session information.
• Friends.
• Friend requests.
• Social relationships.
• Sanctions.
• Enforcement status.
Some profile and gameplay information may be visible to other Wild Ones users as part of:
• Multiplayer.
• Friends systems.
• Player profiles.
• Rankings.
• Leaderboards.
• Other social features.
1.3 THIRD-PARTY ACCOUNT INFORMATION
If you connect another service, we may receive identifiers and information necessary to provide that integration.
This may include information from services such as:
• Steam.
• Google.
• Google Play Games.
• Discord.
• Other supported authentication or platform providers.
For example, Google authentication may provide a Google account identifier and basic account information according to the permissions you grant.
1.4 PURCHASE INFORMATION
When you make purchases, payment processing may be handled by providers such as:
• Steam.
• Google Play.
• Stripe.
Depending on the provider, we may receive and store transaction information including:
• Player or account identifier.
• Transaction identifier.
• Checkout Session identifier.
• Payment Intent identifier.
• Purchase token.
• Product purchased.
• Bunny Coin pack purchased.
• Transaction amount.
• Currency.
• Transaction status.
• Customer email where supplied by the payment processor.
• Purchase timestamp.
• Fulfillment timestamp.
We generally do not receive or store complete payment-card numbers or card security codes when a third-party payment processor handles the transaction.
1.5 SECURITY AND ANTI-CHEAT INFORMATION
To protect the Service and maintain fair play, we may process:
• Gameplay events.
• Server events.
• Login events.
• Authentication events.
• Account identifiers.
• Session identifiers.
• Anti-cheat signals.
• Suspected exploit activity.
• Suspected cheating activity.
• Sanctions.
• Enforcement records.
• Security events.
• Diagnostic logs.
• Information necessary to investigate abuse, fraud, or unauthorized access.
Third-party anti-cheat providers, including Easy Anti-Cheat or Epic Online Services where enabled, may separately process technical and security information according to their own privacy policies.
1.6 TECHNICAL AND DIAGNOSTIC INFORMATION
When you connect to the Service, our systems or service providers may process technical information such as:
• IP address.
• Operating system.
• Application version.
• Game version.
• Connection information.
• Session information.
• Server events.
• Crash information.
• Performance information.
• Error information.
• Timestamps.
• Technical diagnostics.
We use this information to:
• Provide connectivity.
• Diagnose problems.
• Prevent abuse.
• Secure the Service.
• Improve performance.
1.7 WEBSITE INFORMATION AND COOKIES
Our website is currently hosted using Google Sites.
Google may use cookies or similar technologies to:
• Provide the website.
• Prevent abuse.
• Measure traffic.
• Operate its services.
Your interaction with Google Sites may therefore also be subject to Google's privacy and cookie policies.
1.8 SUPPORT AND COMMUNICATIONS
If you contact us, we may collect:
• Your email address.
• Your account information.
• Your player identifier.
• The contents of your message.
• Information necessary to investigate or resolve your request.
We use this information so that we can respond to your request and provide support.
2. HOW WE USE INFORMATION
We use personal information to:
• Create accounts.
• Authenticate users.
• Maintain accounts.
• Provide multiplayer gameplay.
• Provide matchmaking.
• Save progression.
• Save inventory.
• Maintain virtual currency balances.
• Maintain gameplay statistics.
• Provide friends systems.
• Provide player profiles.
• Provide gifting features.
• Provide community features.
• Process purchases.
• Verify purchases.
• Deliver rewards.
• Deliver purchased virtual currency.
• Prevent fraud.
• Prevent cheating.
• Prevent exploitation.
• Prevent abuse.
• Enforce our Terms of Service.
• Investigate security incidents.
• Maintain server stability.
• Maintain game stability.
• Provide customer support.
• Communicate important account information.
• Communicate important service information.
• Diagnose errors.
• Improve the Service.
• Comply with tax obligations.
• Comply with accounting obligations.
• Comply with legal obligations.
• Comply with regulatory obligations.
We do not sell personal information for money.
We do not use personal information for third-party behavioural advertising.
3. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation ("GDPR") or similar laws apply, we process information under one or more legal bases.
3.1 PERFORMANCE OF A CONTRACT
We process information necessary to:
• Create your account.
• Operate the game.
• Maintain progression.
• Provide multiplayer services.
• Deliver purchases.
• Provide features you request.
3.2 LEGITIMATE INTERESTS
We may process information where necessary for legitimate interests including:
• Protecting the security of the Service.
• Preventing cheating.
• Preventing fraud.
• Maintaining server reliability.
• Investigating abuse.
• Improving the game.
• Protecting users.
• Protecting our infrastructure.
We balance these interests against your privacy rights.
3.3 LEGAL OBLIGATIONS
We may retain or disclose certain information where required for:
• Taxation.
• Accounting.
• Consumer protection.
• Fraud prevention.
• Law enforcement.
• Other legal obligations.
3.4 CONSENT
Where the law requires consent for a particular processing activity, we will ask for consent.
You may withdraw consent where applicable.
Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.
4. HOW WE SHARE INFORMATION
We may share information only where reasonably necessary to operate the Service.
4.1 PLATFORM AND AUTHENTICATION PROVIDERS
Information may be shared with or processed through services such as:
• Steam.
• Google.
• Google Play.
• Discord.
• Other authentication providers.
4.2 PAYMENT PROVIDERS
Information may be shared with or processed through:
• Stripe.
• Steam.
• Google Play.
These providers may process information for:
• Payment processing.
• Transaction verification.
• Fraud prevention.
• Refunds.
• Purchase fulfillment.
4.3 ANTI-CHEAT AND SECURITY PROVIDERS
Information may be shared with or processed through services such as:
• Epic Online Services.
• Easy Anti-Cheat.
This may occur where those technologies are enabled within Wild Ones.
4.4 HOSTING AND INFRASTRUCTURE PROVIDERS
Providers that host our:
• Game servers.
• Databases.
• Websites.
• Email systems.
• Network infrastructure.
• Other technical services may process information on our behalf.
4.5 PROFESSIONAL AND LEGAL SERVICES
Information may be provided where reasonably necessary to:
• Accountants.
• Legal advisers.
• Payment specialists.
• Fraud-prevention specialists.
• Other professional advisers.
4.6 LEGAL REQUIREMENTS AND SAFETY
We may disclose information when reasonably necessary to:
• Comply with applicable law.
• Respond to valid legal process.
• Investigate fraud.
• Investigate security incidents.
• Enforce our rights.
• Protect users.
• Protect the security of the Service.
We do not disclose personal information to third parties merely so they can independently advertise unrelated products to you.
5. INTERNATIONAL DATA TRANSFERS
Wild Ones and its service providers may process information in countries outside your country of residence.
Where personal data protected by European data-protection law is transferred outside the European Economic Area or another protected jurisdiction, we will rely on an appropriate legal mechanism where required, such as:
• An adequacy decision.
• Contractual safeguards.
• Standard Contractual Clauses.
• Another lawful transfer mechanism.
6. DATA RETENTION
We retain information only for as long as reasonably necessary for the purpose for which it was collected.
6.1 ACCOUNT AND GAMEPLAY DATA
Account and gameplay information may generally be retained while an account remains active and for a reasonable period afterward where necessary for:
• Account recovery.
• Security.
• Dispute resolution.
• Legal compliance.
6.2 PURCHASE AND FINANCIAL RECORDS
Purchase, tax, and accounting records may be retained for the period required by applicable financial and tax laws.
6.3 SECURITY AND ENFORCEMENT RECORDS
Security, fraud, anti-cheat, and sanctions records may be retained where reasonably necessary to:
• Prevent repeat abuse.
• Investigate incidents.
• Protect the Service.
• Enforce bans and restrictions.
When information is no longer reasonably required, we may delete or anonymize it.
7. ACCOUNT DELETION
You may request deletion of your Wild Ones account and associated personal information by contacting:
support@wildones.app
We may need to verify that you control the account before processing the request.
Some information may be retained where required by law or where reasonably necessary for:
• Fraud prevention.
• Payment records.
• Security.
• Dispute resolution.
• Enforcement of legal rights.
Deleting your Wild Ones account does not necessarily delete an independent:
• Steam account.
• Google account.
• Discord account.
• Stripe account or transaction record.
• Epic Games account.
• Other third-party account.
8. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights including:
• Access to personal information we hold about you.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction of processing.
• Objection to certain processing.
• Data portability.
• Withdrawal of consent where processing relies on consent.
You may exercise applicable rights by contacting:
support@wildones.app
We may request reasonable verification before fulfilling a privacy request.
If GDPR applies to you, you may also have the right to complain to the relevant data-protection supervisory authority.
9. SECURITY
We use technical and organizational measures intended to protect account and personal information against:
• Unauthorized access.
• Unauthorized alteration.
• Unauthorized disclosure.
• Unauthorized destruction.
These measures may include:
• Authentication controls.
• Encrypted network communications.
• Server-side validation.
• Access controls.
• Anti-cheat systems.
• Security monitoring.
• Restricted access to production infrastructure.
However, no online system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their own credentials and should notify us if they believe their account has been compromised.
10. CHILDREN
The Service is not directed to children under 13.
We do not knowingly seek to collect personal information from children under 13 without authorization required by applicable law.
In jurisdictions where a higher age applies to independent consent for online services, parental or guardian authorization may be required.
If you believe that a child has provided personal information in violation of applicable law, contact us at:
support@wildones.app
11. AUTOMATED SECURITY AND ENFORCEMENT
Wild Ones may use automated systems to identify:
• Unusual gameplay.
• Fraud.
• Security threats.
• Cheating.
• Exploitation.
• Other violations.
Automated signals may contribute to an investigation or enforcement decision.
Where appropriate and reasonably possible, users may contact us to request review of an account sanction.
12. THIRD-PARTY SERVICES
The Service may contain links to or integrations with services controlled by third parties.
These may include:
• Steam.
• Google.
• Google Play.
• Discord.
• Stripe.
• Epic Games.
• Epic Online Services.
• Easy Anti-Cheat.
Those services maintain their own privacy policies and are responsible for their own processing activities.
We encourage you to review the privacy policies of any third-party service you choose to connect.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as:
• The game changes.
• Our website changes.
• Technology changes.
• Service providers change.
• Applicable laws change.
The latest version will be published on this page and will show its effective date.
Where changes are material, we may provide additional notice through:
• The game.
• Our website.
• Steam.
• Discord.
• Email.
• Another appropriate communication channel.
14. CONTACT
For questions about privacy or to exercise your privacy rights:
Wild Ones Support discord server:
https://discord.gg/m9tZ953RFg
Operator:
Kaido Indie Studio
Website:
https://www.wildones.app/
Email:
support@wildones.app
